Consumer grievance redressal system

Consumer grievance redressal (CGR) is an important function of an efficient, responsive, and transparent municipal body. The purpose of a grievance redressal mechanism is to provide a platform for citizens to lodge their complaints related to various services they receive from the municipal body, voice their opinions, and provide feedback on various services rendered by the urban local bodies. This study envisages a critical assessment of the existing CGR systems in municipal bodies with the objective of strengthening the sytem in two selected cities.